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Cancelling Future Charges
You can opt out of auto renewal at any time by clicking here, or by choosing "Billing" from the Settings menu (represented by a gear icon). Click on the slider next to "Your membership auto renewal is ON". You will be asked to confirm your choice: click "Confirm". Your automatic renewal will now be switched off for the current membership period. This will stop any future charges. If you have made the payment via Google Play or App Store, you will need to manage your subscription via Google Play Store or App store.
Not Satisfied?
If you are unhappy with the service or wish to apply for a refund, please contact our customer service team. If you have not used the service you may be eligible for a refund.
Didn't Make the Purchase?
If you did not purchase a premium membership on VietnamCupid.com or have not authorized someone to use your credit card to purchase a membership, please contact our customer service team to report the fraudulent use. We will refund the full amount in cases of fraudulent credit card use.